Shipping Policy

All orders are processed within 2 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Delivery

Free delivery is available.

Deliveries are made from 1200 - 1900 on Monday to Friday (except public holidays). We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

 

In-store pickup

In-store pick up is available at our shop at Lee Garden Two, Causeway Bay. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 1100 to 2000 on Monday to Sunday. Please have your order confirmation email with you when you come.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at help@veinthestore.com with your name and order number, and we will look into it for you.

 

Return and exchanges

We accept return or exchange up to 14 days after delivery, if the item is unused, with tags, and in its original condition and packaging, we will arrange exchange for other sizes or styles available once the request is accepted. You can always contact us for any return or exchange request at help@veinthestore.com

In the event that your order arrives damaged in any way, please email us as soon as possible at help@veinthestore.com, set email subject as "Damage" with your order number, and attach 1-2 photos of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at help@veinthestore.com.