FAQ

Shipping

Do you offer free shipping?
Hong Kong – free shipping
What is the shipping cost?
No shipping cost for delivery within Hong Kong.
What is the estimated time of delivery?
Estimated delivery is within 1-3 days in Hong Kong. We process and send orders from our store at Lee Garden Two, Causeway Bay.
Do you have self pick up location?
Welcome self pick up at Shop 106, Lee Garden Two, Causeway Bay, Hong Kong. Receive a HKD200 cash voucher reward for your next purchase when you come to store for self pick up of your order.
Do you do express delivery on same day as order?
We can offer express delivery on same day as order during Monday to Friday at 12-7pm, we highly recommend customers to call and check first with our store at 2528 4988 to ensure service is available during the day.
Do you ship internationally?
Currently we do not ship to locations outside Hong Kong
What shipping carriers do you use?
We use SF Express and Pickupp for local deliveries.

What is your pricing currency?
Our prices are set in Hong Kong dollar (HKD).
What kind of payment method do you accept?
We accept a wide range of payment methods including:
- Visa, Mastercard, American Express
- Apple Pay, Alipay, WeChat Pay, Union Pay
Do you accept cash on delivery?
We do not accept cash on delivery.

Can I cancel my order?
You can cancel your order within 24 hours of your purchase provided that the item has not been dispatched. Please email help@veinthestore.com with title “Order Cancellation”.
How to return or exchange an item?
We accept return or exchange of unused full-priced items within 14 days of goods delivered, and with original hangtags remain attached to items. All altered and sale items are final and cannot be returned, exchanged, or refunded. Please email help@veinthestore.com to request for a return or exchange.
Can I request for an exchange if the size doesn’t fit?
We recommend you to email help@veinthestore.com or call our store at 2528 4988 during service hours to make the requests, we cannot guarantee the availability of sizes yet we will do our best to provide service assistance.

Can you explain how the sizing works?
The sizes of our clothing selections are in universal and EU sizing, ranging from XS/ 34, S/ 36, M/ 38, L/ 40.
Do you have an alteration service?
We offer alteration service mainly in our physical store, we recommend you to contact our store at 2528 4988 during service hours to check and make the request.
Can I get other sizes?
If you need sizes other than those we presented online, welcome to contact us at help@veinthestore.com, or call our store at 2528 4988 during service hours, we cannot guarantee the availability of sizes, we will do our best to provide service assistance including to check and make special order for your requested size from our brand-suppliers abroad with no extra cost nor delivery charges.

Why choose Vein?
We are your destination store in Hong Kong for Nordic & Scandinavian designer fashion brands, our brands and products are mainly imported from Stockholm, Copenhagen, and Helsinki. To enrich the overall taste and add a surprising touch, we also curate and carry brands & design selections that share the Nordic minimalistic aesthetics and values, these are imported from London, Arnhem, and Seoul.
How can I contact you?
Please email help@veinthestore.com, or call our store at 2528 4988 during service hours 11:00 to 20:00.
Do you have a physical store?
We do. Please visit our store at Shop 106 Lee Garden Two to experience more design selections as well as our offering of personalized service.
What are your customer service hours?
Our physical store opens 11:00 to 20:00 daily, online service enquiry extends to 01:00.

Can I buy cash coupon and send it as a gift?
You can buy cash coupon at our online and send to someone as a gift.
Can I buy cash coupon and use in physical store?
All cash coupons can be used to shop at online and also in our physical store (unless specified).
Does it ever expire?
The cash coupon can be used within 12 months from date of purchase (unless specified).